Upon receipt of your email or letter it will be passed onto our Admin team for processing then reviewed by a member of our counselling team.
Any Identifying information such as contact details or letters will be kept separate from your assessment form and counselling notes and your counsellor will not have access to identifying information.
Please note, we are not a crisis service
Our current wait time between assessment and first session is about 10 weeks
*IMPORTANT: due to high demand we are not currently taking referrals for evening (past 5pm)and weekend sessions.*
St Martin's Centre for Health and Healing is committed to keeping your data safe. Your data will only be shared with those people who need it to provide the services you have asked for and to ensure the safety and privacy of you, our team and others.
Only specific named staff will have access to any personal identifying information such as Name, Address, Date of Birth or Telephone number.
Our admin team will never speak to you about why you are attending counselling, that is for you to discuss with your counsellor , and will only ever speak to you to confirm attendance and/or appointment times, pass on and retrieve certain paperwork and, if applicable take payments, unless given specific instructions by you to do so.
Your data will be secured stored in paper and/or digital formats and passwords and physical locks will be used to keep your information safe.
For more information about how we ensure your data is kept safe, how it is processed and why please speak to our team about our privacy notices.