Choose the counselling pathway that fits your needs and budget.
All of our counselling meets the same ethical, safeguarding and clinical standards. The difference between pathways is the fee level and how you get started.
Standard Pathway
£35 per session
Our core counselling option at a lower fee. You’ll be matched to a suitable counsellor.
Our fees are designed to balance accessibility with professional standards. As a not-for-profit service, income from counselling sessions supports clinical governance, practitioner supervision, and the wider sustainability of the service.
This approach allows us to offer counselling that is ethical, professionally supported, and accessible to people with different financial circumstances, without compromising quality or safety.
Supported Access Pathway
£25 per session
Our lowest-fee pathway for people who need additional help with affordability.
Associate Pathway
£60 per session
For people who want more choice and flexibility and to choose their counsellor directly.
As a not-for-profit service, income from counselling supports clinical governance, practitioner supervision, and the long-term sustainability of the service.
This approach allows us to offer counselling that is ethical, professionally supported, and accessible to people with different financial circumstances — without compromising quality or safety.
Where your fee goes
As a charity all income from counselling sessions supports both the delivery of professional care and the wider social value of the service
28,000+ appointments each year
Counselling sessions delivered annually, helping to reduce pressure on GP services, the NHS, and other overstretched support systems..
A supported counselling workforce
Around 150 volunteer and trainee counsellors are supported through training, supervision, and clear clinical governance, strengthening the long-term sustainability of the service
£1 invested → £6 + of social value
An estimated social return on investment generated through improved wellbeing, reduced demand on public services, and stronger family and community outcomes
Counselling Terms at a Glance
Please read this summary alongside our full Counselling Service Terms and Conditions, Financial Terms, and Privacy Policy.
When you book counselling with St Martin’s Counselling, the following key terms apply.
1. Appointments
Counselling sessions are usually 50 minutes long and are arranged at an agreed time where possible.
2. Cancellation Charges
If you cancel or rearrange a session with less than 48 hours’ notice, the full session fee may still be charged.
3. Attendance
Regular attendance helps support the counselling process.
If you need to cancel or reschedule a session, you must notify the admin team with at least 2 working days’ notice. If less than 2 working days’ notice is given, the full session fee will still be charged in line with our Financial Terms.
If you cancel 2 sessions within a 6-week period, your regular appointment slot will no longer be held and your place in the service will be reviewed.
If you do not attend 2 sessions within a 6-week period without giving the required notice, or if your attendance is repeatedly inconsistent, you will be discharged from the service.
Our working days are Monday to Saturday, excluding bank holidays and any days when the service is closed.
4. Payment
Payment is processed securely through Stripe.
Where auto-payment has been set up, your payment card will normally be auto-charged on the next working day after each attended session.
If fees remain unpaid, future appointments may be paused or cancelled unless otherwise agreed.
5. Confidentiality
What you share in counselling is treated as confidential, except where disclosure is required by law, where there are safeguarding concerns, or where there is a serious risk of harm to you or another person.
Information may also be discussed confidentially in clinical supervision and for safe service management.
6. Respectful Behaviour
We ask all clients to communicate respectfully with counsellors, staff, and volunteers. We operate a zero-tolerance approach to threatening, abusive, discriminatory, or aggressive behaviour.
7. Complaints
If you have a concern, please raise it with your counsellor where appropriate, or contact the Service Manager for further support.
8. Full Terms
Please read these points alongside our full Counselling Service Terms and Conditions, Financial Terms, and Privacy Policy
