Understanding Counselling

Clear information about what counselling is and how it works

Counselling is a space to talk openly about what’s affecting you, with a trained professional who listens without judgement. People often explore counselling when something feels difficult, confusing, or stuck — even if they’re not yet sure how to explain it.

This section offers clear, practical information to help you understand what counselling is, how counselling works, and what to expect if you decide to explore it. There’s no pressure to book, and no assumption that counselling is the right step for everyone.

Taking your time

There’s no single “right” reason to come to counselling. Some people arrive with a clear focus; others are still working things out. Learning more about counselling can be a helpful first step, even if you’re not ready to take things further.

Topics in this section

• What is Counselling?

• How Counselling Works

• What to Expect

• Is Counselling Confidential?

• How to Choose a Counsellor

• Online vs Face to Face

• Counselling vs Therapy

• Common Myths About Counselling