Online vs Face-to-Face Counselling 

Online counselling 

Online counselling usually takes place via secure video or telephone. It may suit you if you: 

• Prefer support from home 

• Have mobility, health, or travel barriers 

• Need greater flexibility 

Many people find online counselling just as meaningful as in-person work. 

Face-to-face counselling 

Face-to-face counselling involves meeting in person at an agreed location. Some people prefer this because the physical presence feels grounding or separate from daily life. 

Choosing what’s right for you 

Neither option is better than the other. What matters most is feeling comfortable enough to talk openly. You can review your preference over time.